Return and Refund Policy
Overview
At Savi Cosmo, we care about your complete satisfaction. Our return policy is valid for 14 days from the date of receipt.
The product must be unopened and in its original packaging with all accessories.
Non-Returnable Products
For health and safety reasons, we cannot accept returns on the following products:
- Opened or used products
- Opened personal care products
Health Conditions for Returns
We only accept products that meet the following conditions:
- Not opened or used in any way
- Original product seal is intact and unbroken
- Outer packaging is in excellent condition
- All original labels are present
- Product is in the same condition as when purchased
Return Requirements
To proceed with the return process, we need:
First: Original purchase receipt or order number
Second: Clear photos of the product from all angles
Third: Detailed reason for return
Fourth: Bank account information for refund (if necessary)
Refund Process Steps
Step 1: Contact us via email or WhatsApp with your order number
Step 2: We will review your return request within 24-48 business hours
Step 3: Send the product to our address after receiving return approval
Step 4: We will inspect the product upon receipt to ensure conditions are met
Step 5: Refund will be processed within 7-14 business days from approval date
Sale and Promotional Products
Products discounted by more than 50% of the original price are considered non-returnable
"Buy One Get One Free" offers are considered non-returnable
Products sold in final clearance sales are non-returnable
Exchange Policy
We exchange products in the following cases only:
- Defective or damaged product upon receipt
- Shipping error (different product than ordered)
- Color or shade different from what's described on the website
- Expired product
In these cases, we cover all shipping costs.
Refund Method
Refunds will be processed using the same original payment method:
Cash on Delivery: Refund via bank transfer within 7-14 business days
Digital Wallets: Refund to the same wallet within 5-7 business days
Special Cases
Products damaged upon receipt: Must be reported within 48 hours of receipt with clear photos
Wrong orders: We will cover all shipping costs and send the correct product immediately
Expired products: Immediate full refund with our apologies
Contact Us
For any inquiries about our return and refund policy:
Email: info@savi-cosmo.com
Final Note
At Savi Cosmo, we are committed to providing the best service to our customers. This return policy is designed to ensure your complete satisfaction while maintaining health and safety standards for all our customers.
Thank you for trusting us, and we look forward to serving you.