Return and Exchange Policy | Savi Cosmo

Overview

At Savi Cosmo, we ensure your complete satisfaction when shopping for hair and skin care products from our store. Our return policy is valid for 30 days from the date of receipt.

The product must be unopened and in its original packaging with all accessories.

Health Conditions for Returns

We only accept products that meet the following conditions:

• Not opened or used in any way
• Original product seal is intact and unbroken
• Outer packaging is in excellent condition
• All original labels/tags are attached
• The product is in the exact condition as when purchased

Return Requirements

To proceed with the return process, we require:

First: Original purchase receipt or order number

Second: Clear photos of the product from all angles

Third: A detailed reason for the return

Fourth: Bank account information for the refund (if applicable)

Refund Process Steps

Step One: Contact us via email or WhatsApp mentioning your order number

Step Two: We will review your return request within 24-48 business hours

Step Three: Send the product to our address after receiving return approval

Step Four: We will inspect the product upon receipt to ensure it meets the conditions

Step Five: Refunds will be processed within 7-14 business days from the date of approval

Exchange Policy

We only exchange products in the following cases:

• Defective or damaged product upon receipt
• Shipping error (received a different product than ordered)
• Different color or shade than described on the website
• Expired product

In these cases, we bear the full shipping costs.

Refund Method

The amount will be refunded to the original payment method:

Cash on Delivery: Refund via bank transfer within 7-14 business days

E-Wallets: Refund to the same wallet within 5-7 business days

Special Cases

Damaged products upon receipt: Must be reported within 48 hours of receipt with clear photos

Incorrect orders: We will bear full shipping costs and send the correct product immediately

Expired products: Immediate full refund with our apologies

Contact Us

For any inquiries about the return and exchange policy, you can visit our Contact Us page or email us at:

Email: info@savi-cosmo.com

Please also review our Privacy Policy for more details.

Final Note

At Savi Cosmo, we are committed to providing the best service to our customers. This return policy is designed to ensure your complete satisfaction while maintaining health and safety standards for all our customers.

Thank you for trusting us, and we look forward to serving you.