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Return and Exchange Policy | Savi Cosmo
Overview At Savi Cosmo , we ensure your complete satisfaction when shopping for hair and skin care products from our store. Our return policy is valid for 30 days from the date of receipt.
The product must be unopened and in its original packaging with all accessories.
Non-Returnable Products For health and safety reasons, we cannot accept returns for the following products:
Opened or used products Opened personal care items
Health Conditions for Returns We only accept products that meet the following conditions:
Not opened or used in any way Original product seal is intact and unbroken Outer packaging is in excellent condition All original labels/tags are attached The product is in the exact condition as when purchased
Return Requirements To proceed with the return process, we require:
First: Original purchase receipt or order number
Second: Clear photos of the product from all angles
Third: A detailed reason for the return
Fourth: Bank account information for the refund (if applicable)
Refund Process Steps Step One: Contact us via email or WhatsApp mentioning your order number
Step Two: We will review your return request within 24-48 business hours
Step Three: Send the product to our address after receiving return approval
Step Four: We will inspect the product upon receipt to ensure it meets the conditions
Step Five: Refunds will be processed within 7-14 business days from the date of approval
Sale and Promotional Items Products discounted by more than 50% from their original price are non-returnable
“Buy One Get One Free” offers are non-returnable
Final clearance items are non-returnable
Exchange Policy We only exchange products in the following cases:
Defective or damaged product upon receipt Shipping error (received a different product than ordered) Different color or shade than described on the website Expired product In these cases, we bear the full shipping costs.
Refund Method The amount will be refunded to the original payment method:
Cash on Delivery: Refund via bank transfer within 7-14 business days
E-Wallets: Refund to the same wallet within 5-7 business days
Special Cases Damaged products upon receipt: Must be reported within 48 hours of receipt with clear photos
Incorrect orders: We will bear full shipping costs and send the correct product immediately
Expired products: Immediate full refund with our apologies
Contact Us For any inquiries about the return and exchange policy, you can visit our Contact Us page or email us at:
Email: info@savi-cosmo.com
Please also review our Privacy Policy for more details.
Final Note At Savi Cosmo, we are committed to providing the best service to our customers. This return policy is designed to ensure your complete satisfaction while maintaining health and safety standards for all our customers.
Thank you for trusting us, and we look forward to serving you.
Last updated: September 26, 2026
